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How does the Bouqs work? Find out what makes us different.
Our Bouqs arrive in a premium, eco-friendly, Bouqs-branded box. The flowers are packed for transport and secured to the box. Shears or scissors are needs to remove and prepare flowers for hydration.

A Bouq is a bouquet, stripped of all the terrible baggage that typically goes with bouquets ordered online – no bait and switch product or pricing, no long check-out process and endless upsells, no big and complicated supply chain, no waste and no wasted time or money. It’s bouquets, simplified.

Our pricing is as good as, or better than, any premium supplier in the world. While you might be able to find cheaper flowers at your local grocery store, or advertised cheaper at an online competitor, you won’t get the same quality for this price anywhere else. At a grocery store or florist your flowers will be 6-10 days older and will likely include a number of cheap fillers, and our competitors may advertise $19.99, but you’ll pay more than 40 bucks almost every time. We’re very proud of the quality and craftsmanship put into our bouqs. Give us a shot!

Everything! (except for taxes if you live in California – sorry, the gov’t is a stickler on this one)

While we aim to be perfect, flowers are unpredictable by nature, and we aren’t, sadly, 100% perfect (though we’ll keep trying!). We can assure you that we’re working our hardest to deliver your important gifts and sentiments (it’s our sole mission!), but if we don’t nail it, the Happiness Guarantee is here to help. Our Happiness Guarantee means we stand behind our product and experience. We want to be sure you’re happy with and our flowers! So if we make a mistake, we’ll make up for it! Our flowers come in a closed bud form to maintain freshness and durability while they make the journey to you. Please wait one to two days past the arrival date to assess their condition.

This means we will provide a Free Replacement or equivalent Store Credit (or a partial Store Credit if appropriate) to ensure you’re taken care of, pending the nature of your issue. We screw up, we’ll make it right; we’ll make you happy you’ve chosen The Bouqs. Happiness Guaranteed!

Late delivery. If we don’t deliver by the day scheduled, we will provide a Free Replacement or equivalent Store Credit. Only exceptions here are when we attempt on time and the delivery cannot be made for some reason outside of our control (EG wrong address, or the recipient wasn’t home, or a business is closed, etc), and weather. If we miss otherwise, we make up for it.

Quality Issues. If for some reason our flowers arrive in substandard condition, we will provide a Free Replacement or equivalent Store Credit. This does not cover minor blemishes or if just a couple blooms or so are slightly damaged (because we send 10-15% free blooms every time!). Our flowers come in a closed bud form to maintain freshness and durability while they make the journey to you. Please wait one to two days past the arrival date to assess their condition.

Short vase life. If your flowers do not last more than 3 days, we will provide a free replacement. This requires Signature Required delivery and a photo within 3 days of delivery.

Inaccurate flower composition or notecard. If we mess up and ship the wrong Bouq or notecard, we’ll send a Free Replacement or provide equivalent Store Credit. This requires a photo of the Bouq! Slight color variations from the photo are common, so please expect that nature isn’t perfectly consistent!

And what, unfortunately, is not? Just stuff that’s beyond our control. Acts of God or Nature or Justin Bieber. Severe weather that causes delays, wrong addresses or non-existent ones (don’t ask!).

A minor blemish or a dropped petal or two. We ship 10-15% free blooms with every delivery to ensure you get at least what you paid for, and most of the time more! Flowers have natural variation and not every flower will be pristinely perfect. Nature gives us these imperfections to show us the beauty of it all! And again, please note the free stems!

Missing or incorrect notecard. If your notecard is missing or incorrect, we will be happy to send a personal, handwritten card to your recipient, and we'll provide a partial store credit for the inconvenience. While rare, it can happen that notecards are lost during transit so we want to be sure to make it up to you!

We work exclusively with farms that are independently certified by 3rd party agencies such as Veriflora and The Rainforest Alliance, as being sustainable and eco-friendly. Also, our farm-direct method ensures that stems are not wasted in the supply chain, while other suppliers can waste up to 1 of every 3 stems. Further, partner farms provide services like living wages, childcare, healthcare, and adult education for their workers. You can definitely feel good about shopping at The Bouqs!

Yes! Please, please post our links to your social accounts, and use our ‘Refer a Friend’ links to let others know about us!

Please visit our Customer Service / Contact page to see the options available.

Our flowers are cut and then shipped direct to you, so on average they will last 5-7 days when care instructions are followed properly. Some Bouqs will even last up to 2 weeks after delivery!

We offer all types of flowers in a large variety of colors and you can sort flowers by variety in our catalog using the “shop” tab. To search specific flower types click the filter at the top of the page!

Our Bouq selections change frequently due to seasonality, availability, and trends. If you are searching for a specific Bouq, you can contact our service team at and they would be happy to help!

In order to send Bouqs for overnight delivery, we have to spend a bit more to procure and ship them to you. But you're getting fresh, top quality blooms in just 1 day, so you're definitely getting great value! If you are a bit more budget conscious and have some time, take a look at flowers from the Volcano Collection - and save even more by using our Concierge Services (up to 25% off!).

Our standard stems are approximately 18-19 inches, and you'll find these in our original and deluxe sized Bouqs for both Volcano and California blooms. If you upgrade to our Grand Bouq size, you'll enjoy long stem options of approximately 25-26 inches.

Depending on the Bouq type, this may vary. Flowers like Ranunculus and Mini Callas have shorter stems by nature and should be cut to fit the vase properly.

Stem lengths often vary with each Bouq for safety during shipping. When the Bouq arrives we recommend you cut the stems all to the same length and proper height for the vase!

Sure! We accommodate custom orders for special events, bulk orders and wholesale quantities. Here's a
Although we strive to have a vase option for every bouquet on our website, due to box size constraints we’re unable to provide vases for specific arrangements sizes and flower types.
While we wish we could accommodate every situation and every request, once an order ships there is little we can do. Given that our product is perishable and must travel to your door, we cannot cancel or refund after the shipping date. If a recipient may not be home or similar, we can request a reroute to a different address by FedEx. We will always strive to provide the best service possible, but we can't be miracle workers in these situations.
Never! Never! Never! We don’t bait-and-switch and we won't send you substitutes! If we send you the wrong composition, it is covered under our Happiness Guarantee.
Yes! Use our handy dandy filter located above our catalog to help you find the perfect Bouq. Just click the “shop” tab and then click “filter”. You can filter your results by any of the variables listed.
Currently we ship to all 50 states. We do not ship to any international markets, but stay tuned cuz ya never know when Bouqs will be coming your way.
Pretty much! Shipping is free for registered customers for deliveries made Monday-Friday. Saturday deliveries have a flat $10 delivery charge.
Nope, we believe in price transparency. What you see is what you get! $40 flat pricing on orders placed Monday-Friday! Saturday deliveries have a flat $10 delivery charge.
When shipping from the Volcano in South America, we ship cold storage via our logistics partners. This means that the flowers are kept at 4 degrees, essentially in a state of sleep, which keeps them super fresh. We package them carefully at the farm to protect them during travel to you. The temperature control is removed only for the last leg to your home, which is why it's important for someone to be present when they arrive. When shipping from our California partners, we ship overnight for 10:30 AM delivery, so the flowers were on the farm less than 24 hours before they arrive!
Our California Collection flower arrangements are all shipped overnight from the coast to your door for FREE. Order on Thursday after 11AM PST, or Friday, and your delivery will happen on Tuesday - your flowers won't be shipped until Monday night, so you get fresh flowers on Tuesday! Yay for fresh flowers!
The Bouqs Company offers one delivery option - No Signature Required. This means that our carrier partners will make an attempt to notify the recipient before leaving the bouquet. On some very special cases we can change the delivery option to Signature Required.
Note: When "No Signature Required" is selected FedEx may choose to not leave a box if the area is deemed not secure.
For business and bulk orders a signature is always required.
You can! We offer Same day delivery from our Artisan Florists and Next day delivery from our California collection. We offer overnight delivery from California if an order is placed before 2:00pm EST / 11:00am PST. Free delivery from Tuesday to Friday, and Saturday for $10 fee. If you're ordering from our Volcano Collection that takes a little more time because the flowers are literally traveling from another continent. To ensure we can fulfill orders from the Volcano we require a minimum window of 6 days. So get that order for your guy or girl, your mom, your sister, your anybody!
You can specify a particular delivery date and we will do our best to hit that exact date. However, because we ship using FedEx and do not directly control their operations, we cannot "guarantee" delivery on a specific date. In addition, things happen. Acts of God or Nature or Justin Bieber. Severe weather that causes delays, wrong addresses or non-existent ones (don’t ask!).
You can! We offer Same day deliveries through our Artisan Florists collection. Custom, hand-crafted bouquets from local Artisan Florists delivered on-demand. Unfortunately, flowers from our Volcano and California collections cannot be delivered on Sunday and Monday due to US Customs being closed on Sundays. If you have a special event that falls in this window, we suggest ordering for a Friday or Tuesday delivery.
All good. FedEx will do their best to notify the recipient of the delivery and will leave the arrangement at the specified location. If there are still any issues with the delivery of your flowers, feel free to contact us and we will be happy to help!
On you are able to customize your delivery! Just click on the Tracking number provided in the shipping confirmation email and click "Customize Delivery" located on the page.

Please note that FedEx controls your package once it has left the farm. And while we strive for amazing service, we cannot control FedEx operations. We cannot guarantee a certain time of the day, or provide refunds for providing a Bouq a day early, or a few hours later than your ideal delivery time. If in the rare instance we happen to be late by a day, please contact customer service.

Not at all! Feel free to buy single Bouqs for friends and family. But we do think you’ll love our subscriptions, so check them out.

Set up a Concierge service once and it will deliver year after year. If you would like those deliveries to stop - you can find instructions under Concierge Services > Manage Scheduling.

Yup! Our Concierge services include discounts that are applied progressively; that's a fancy way of saying you will receive a 10% discount for orders 1 and 2, a 15% discount for received orders 3 through 5, a 20% discount on orders 6 through 12, and a 25% discount on orders after that (except with a prepaid Concierge order).

With a prepaid Concierge service you get the discounts up front when you buy!

If you prepay 3-5 Bouqs, you will receive 15% off on the first 5 deliveries.

If you prepay 6-12 Bouqs, you will receive 20% off on the first 12 deliveries.

If you prepay 13 or more, you will receive 25% off all of your orders!

Yes, you can cancel. However, you will be charged what you saved originally as you technically never executed on the subscription. Net-net: it’s no problem if you need to cancel, you’ll just see a $5 charge on your bill. This is to avoid those that might try to game the system. (Of course, that would never be you!)

Check out our latest promotion details

On your first purchase, send an original size Bouq at full price and get a 2nd Bouq in the same box absolutely free. Must be delivered on the same day to the same recipient; offer applies only to specific Bouq made available as part of this promotion.

The Bouqs Co. reserves the right to extend and/or stop any promotion at any time. Discounts, Promotions, and Store Credits of any kind may not be combined unless at the sole discretion of The Bouqs Co.

Inputting a voucher code places a Store Credit in your account. To use the credit, click “Add Promo Code / Vouchers” at the Basket stage of checkout, input the code and click “add” for the credit to apply to your purchase. If a Store Credit does not show after you input your code, please contact Customer Service.

We man our inbox almost 24/7 and respond within a few hours.
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