Replacement & Refund Policy

If you are for any reason unsatisfied with the quality or accuracy of your order, please contact us to report the problem.

We are happy to replace a bouq with the same (if possible) or a similar bouq if the wrong item is delivered or if the bouq arrives in sub-standard condition. In order to qualify for a replacement, the following conditions must be met:

  • For any return: replacement request must occur within 3 days of delivery.
  • For quality reasons: Someone must have been present to take delivery of the flowers upon arrival, as indicated by Fedex. If no person was present to take receipt, we cannot provide a replacement for quality reasons. For quality refunds, replacements or store credit we require a photo of the bouquet taken and delivered to us via our Contact Form within 72 hours (3 days) of delivery.
  • Proper care of the flowers must be taken – we cannot guarantee freshness or beauty for flowers that are not watered and well cared for.

For bouqs that are not shipped at all, we will provide a free replacement bouq or full refund if desired. For bouqs that are delivered late due to a processing error by The Bouqs Company, we will provide a replacement bouq or full refund if desired. For bouqs that are delivered late due to an incorrect address or a recipient not being present to receive the package, we cannot provide a refund. In certain situations with extenuating circumstances, we may provide a replacement bouq. If this is the case for you, please contact us via our Contact Form.

From time to time a flower ordered may not be available due to quality or availability issues. In these rare instances The Bouqs does reserve the right to substitute a flower of equal or greater value. We cannot provide refunds in these instances, and we appreciate your understanding. 

For bouqs that arrive late due to storms, earthquakes, hurricanes, lightning or other acts of god that slow down our shipping partners, we may provide a replacement bouq on a case by case basis pending timing of delivery of the original bouq. If this is the case for you, please contact us via our Contact Form.

If you have any questions or concerns please reach out and let us know how we can help! Thank you so much for your patronage.

 

-Team Bouqs

@thebouqs
facebook.com/thebouqs
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