FAQ

What are the details for the Summer 2 For 1 Promotion?

Boom! Double it up! The Bouqs is offering to double your blooms for free! Simply select any Deluxe size Bouq from our Volcano collection, input the discount code JULY2FOR1 at checkout, and you only pay the price of an Original Bouq! That is 24 blooms for the price of 12!

Discounts, Promotions, and Store Credits of any kind may not be combined unless at the sole discretion of The Bouqs Co.

What are the details for the Concierge Subscription $20 Rebate Promotion?

It saves to plan ahead! Simply schedule and pre-pay two or more deliveries through our awesome concierge service. Once you entirely complete two or more deliveries you will receive an email approximately 1-2 weeks later notifying that your $20 store credit has been placed in your account. (within a 1-2 week of activation date). As well, you can get up to 25% off if you schedule 4 deliveries! Subscriptions are subject to a $5 charge if canceled after only 1 order. This offer is not combinable with other discounts, promos, or store credits. The Bouqs Co. reserves the right to extend and/or stop any promotion at any time.

Discounts, Promotions, and Store Credits of any kind may not be combined unless at the sole discretion of The Bouqs Co.

What are the details for the Shark Tank refer-a-friend promotion?

Get rewarded for telling people about the Bouqs! For every two people you refer that buy from our site, you will receive a code for a free original Bouq. Even better, the people you refer will get $10 off their order! They get $10, and you get a free Bouq for every two people that redeem via a purchase. What are you waiting for… start spreading that BouqLove!

What are the details for the 2014 Father's Day Promotion?

Don't forget Dad this Father's day with one of our Father’s Day themed Bouqs! We have a wide variety of lilies and orchids that he will love, or select our Just Make it Awesome Lilies Bouq to have our farmers pick the freshest lilies for your father. Select the Bouq you like, place your order, and prepare to make Dad proud!

What are the details for the California Collection "Just Make It Awesome" Mother's Day Bouq rebate promotion?

For the California Collection "Just Make It Awesome" Mother’s Day Bouq rebate promotion, simply select any size "Just Make It Awesome" Mother's Day Bouq in our California Collection and order. After this you will receive an email that you received a $5 store credit (within a week of purchase). Likewise, this store credit will be shortly available in your account. This offer is not combinable with other discounts, promos, or store credits. Offer ends May 9th, 2014. 11:59PM PST. The Bouqs Co. reserves the right to extend and/or stop any promotion at any time.

Discounts, Promotions, and Store Credits of any kind may not be combined unless at the sole discretion of The Bouqs Co.

To receive credits for multiple orders, the orders need to be sent to different, unique addresses -- E.g. If said user buys three orders, they all need to have unique individual recipient addresses to get the $5 rebate. -- Also, in this case, three individual $5 credits will be assigned to the account. As always, store credits are non-combinable. Rebates expire June 30th, 2014.

When is my last chance to order from the Volcano collection for Mother's Day delivery?

The absolute latest you can order from our Volcano collection to insure delivery for Mother's Day is 11:59PM PST on May 2nd, 2014. To order, simply select any available Bouq in our Volcano Collection and order by 11:59PM PST on May 2nd, 2014.

What are the details for the "Just Make It Awesome" Mother's Day Bouq rebate promotion?

For the "Just Make It Awesome" Mother’s Day Bouq rebate promotion, simply select any size "Just Make It Awesome" Mother's Day Bouq in our Volcano Collection and order. After this you will receive an email that you received a $5 store credit (within a week of purchase). Likewise, this store credit will be shortly available in your account. This offer is not combinable with other discounts, promos, or store credits. Offer ends May 2nd, 2014. 11:59PM PST. The Bouqs Co. reserves the right to extend and/or stop any promotion at any time.

Discounts, Promotions, and Store Credits of any kind may not be combined unless at the sole discretion of The Bouqs Co.

To receive credits for multiple orders, the orders need to be sent to different, unique addresses -- E.g. If said user buys three orders, they all need to have unique individual recipient addresses to get the $5 rebate. -- Also, in this case, three individual $5 credits will be assigned to the account. As always, store credits are non-combinable. Rebates expire June 30th, 2014.

What are the details for the Mother's Day early order rebate promotion?

For the Mother’s Day early rebate promotion, simply select any Bouq in our Volcano Collection and order for delivery on May 8th, after this you will receive an email that you received a $5 store credit (within a week of purchase). Likewise, this store credit will be immediately available into your account. This offer is not combinable with other discounts, promos, or store credits. Offer ends April 30th, 2014. 11:59PM PST. The Bouqs Co. reserves the right to extend and/or stop any promotion at any time.

Discounts, Promotions, and Store Credits of any kind may not be combined unless at the sole discretion of The Bouqs Co.

To receive credits for multiple orders, the orders need to be sent to different, unique addresses -- E.g. If said user buys three orders, they all need to have unique individual recipient addresses to get the $5 rebate. -- Also, in this case, three individual $5 credits will be assigned to the account. As always, store credits are non-combinable. Rebates expire June 30th, 2014.

What are the details for the $5 Spring Rebate Lily promotion?

For the Spring Rebate promo, simply select our Egg-stra Awesome Bouq and/or any marked item marked item named "perfect for spring" from our collection, after this you will receive an email that you received a $5 store credit. Likewise, this will be directly available into your account. This offer is not combinable with other discounts, promos, or store credits.  Offer ends April 21st, 2014. 11:59PM PST. The Bouqs Co. reserves the right to extend and/or stop any promotion at any time.

Discounts, Promotions, and Store Credits of any kind may not be combined unless at the sole discretion of The Bouqs Co..

To receive credits for multiple orders, the orders need to be sent to different, unique addresses -- E.g. If said user buys three orders, they all need to have unique individual recipient addresses to get the $5 rebate. -- Also, in this case, three individual $5 credits will be assigned to the account. As always, store credits are non-combinable. Rebate expires June 14th, 2014. 

What are the details for the Spring has Sprung special?

For the Spring has Sprung promo, simply select a two separate Bouqs from our collection, enter code BUY2GET20 at checkout and credited $20 in savings.  This offer is not combinable with other discounts, promos, or store credits.  Offer ends April 16th, 2014. 11:59PM PST

Discounts, Promotions, and Store Credits of any kind may not be combined unless at the sole discretion of The Bouqs Co.

What are the details for the Pot o' Gold Giveaway?

For the Store Credit giveaway, we've hidden store credit behind 40 Bouqs worth $5, $10, or $15. If you purchase a Bouq with a hidden store credit value, we will contact you via email and deposit that store credit back into your Bouqs account. Winners will be noitified by email within 7-10 days of their purchase. Consumers may get multiple entries to the giveaway if they make multiple purchases. Store credits awarded will not be combinable with other discounts or promotions. Store credits from this giveaway must be used to buy Bouqs from the Volcano or California Collection or for Concierge Flower subscriptions by April 30, 2014. This giveaway is eligible for all orders placed between March 10, 2014 and March 31, 2014. 

For the 1 year flower subscription giveaway (monthly delivery), each purchase made of any Bouq between March 10, 2014 and March 31, 2014 is an entry into the giveaway. However, no purchase is necessary to enter the 1 year flower subscription giveaway. To enter, please mail a letter with your name, email address, and phone number to:  The Bouqs, Pot o' Gold Giveaway, 4766 Admiralty Way, #12007, Marina Del Rey, CA 90295.  Employees, agents, successors and assignees of The Bouqs Co., its advertising agencies, and promotional companies involved in this promotion, as well as family and household members of the same, shall be ineligible to participate in the promotion and shall be ineligible for any prize covered herein. 

What is the Happiness Guarantee?

While we aim to be perfect, flowers are unpredictable by nature, and we aren’t, sadly, 100% perfect. (though we’ll keep trying!)  We can assure you that we’re working our hardest to deliver your important gifts and sentiments (it’s our sole mission!), but if we don’t nail it, the Happiness Guarantee is here to help. Our Happiness Guarantee means we stand behind our product and experience.   We want to be sure you’re happy with TheBouqs.com and our flowers!  So if we make a mistake, we’ll make up for it!

This means we will provide a Free Replacement or equivalent Store Credit (or a partial Store Credit if appropriate) to ensure you’re taken care of, pending the nature of your issue.  We screw up, we’ll make it right, we’ll make you happy you’ve chosen The Bouqs.  Happiness Guaranteed!

What’s covered by the HG?  Everything we do!

And what, unfortunately, is not?  Just stuff that’s beyond our control.  Acts of God or Nature or Justin Bieber.  Severe weather that causes delays, wrong addresses or non-existent ones (don’t ask!).

A minor blemish or a dropped petal or two.  We ship 10-15% free blooms with every delivery to ensure you get at least what you paid for, and most of the time more!  Flowers have natural variation and not every flower will be pristinely perfect.  Nature gives us these imperfections to show us the beauty of it all!  And again, please note the free stems!

What’s a bouq?

A bouq is a bouquet, stripped of all the terrible baggage that typically goes with bouquets ordered online in the past – no bait and switch pricing, no long check-out process and endless upsells, no big and complicated supply chain, no waste and no wasted time or money. It’s bouquets, simplified.

How should I care for my bouqs?

Please follow our Care Guidelines.

How do you ship flowers directly from the farm? How do they stay fresh?

When shipping from the Volcano in South America, we ship cold storage via our logistics partners. This means that the flowers are kept at 4 degrees, essentially in a state of sleep, which keeps them super fresh. We package them carefully at the farm to protect them during travel to you. The temperature control is removed only for the last leg to your home, which is why it's important for someone to be present when they arrive.   When shipping from our California partners, we ship overnight for 10:30 AM delivery, so the flowers were on the farm less than 24 hours before they arrive!

Why do you only sell 40 bouqs? What types of flowers do you offer?

We feel that an endless selection of hundreds of bouqs, while possible, would be a lesser experience. We carry the bouq selection that we feel best covers you for every occasion, and we update that selection each season to ensure we stay on-trend and up-to-date.

Where do you ship?

Currently we ship to all 50 states. We do not ship to any international markets, but stay tuned cuz ya never know when bouqs will be coming your way.

Do you ship to Canada?

Hello neighbors to the north!  We unfortunately can't yet ship to Canada, but we're planning to launch the service in 2014!  Please stay tuned!

Does somebody have to be there to accept the delivery?

The Bouqs offer two delivery options: (1) Indirect Signature Required, and (2) No Signature Required. Indirect Signature Required means that the recipient, or someone at the location (or at an address close by) must sign for the package to be delivered. The Bouqs strongly encourages the Indirect Signature Required option to ensure safe and fresh delivery.

Note: When "No Signature Required" is selected FedEx may choose to not leave a box if the area is deemed not secure. 

For business and bulk orders a signature is always required.

Why can’t I have flowers delivered sooner than 6 days from now?

You can!  Just order from our California Collection, where we offer overnight delivery if an order is placed before 2:00pm EST / 11:00 PST.  We deliver Tuesday to Friday. If you're ordering from our Volcano Collection that takes a little more time because the flowers are literally traveling from another continent. To ensure we can fulfill orders from the Volcano we require a minimum window of 6 days. So get that order for your guy or girl, your mom, your sister, your anybody in early!

How do I know which bouq is best for my occasion?

Shop our Sentiment section – our floral experts designed these bouqs specifically for the most common occasions in your life. Take advantage of their expertise!

Do I have to subscribe?

Not at all! Feel free to buy single bouqs for friends and family. But we do think you’ll love our subscriptions, so check them out.

Why do you sell South American flowers rather than home-grown, American buds?

We sell both!  South America’s location on the equator means a lot of great sun and a lot of great flowers. We grow our flowers above the cloud line, literally on the equator to ensure the most sun possible, and therefore the best, brightest bouqs possible. And our California Collection uses eco-friendly farms on the coast, giving you a 'more local' option with overnight delivery.

Why do your California Bouqs cost more?

In order to send Bouqs for overnight delivery, we have to spend a bit more to procure and ship them to you.  But you're getting fresh, top quality blooms in just 1 day, so you're definitely getting great value!  If you are a bit more budget conscious and have some time, definitely focus on the Volcano Collection - and save even more by using our Concierge Services (up to 25% off!).

Why are your bouqs more expensive than ______________?

Our pricing is as good as, or better than, any premium supplier in the world. While you might be able to find cheaper flowers at your local grocery store, or advertised cheaper at an online competitor, you won’t get the same quality for this price anywhere else. At a grocery store or florist your flowers will be 6-10 days older and will likely include a number of cheap fillers, and our competitors may advertise $19.99, but you’ll pay more than 40 bucks almost every time. We’re very proud of the quality and craftsmanship put into our bouqs. Give us a shot!

What’s included in the $40 price?

Everything! (except for taxes if you live in California – sorry, the gov’t is a stickler on this one)

You mean there’s no shipping charge?

Nope! Shipping is free for registered customers for weekday deliveries.

How do I get free shipping?

Free Shipping is available to everybody! Just register on the site prior to checkout and you'll get free shipping on every order!

No ‘special handling’ charge?

No way! $40 flat pricing!

How long are your stems?

Our standard stems are approximately 18-19 inches, and you'll find these in our entry level and second size for both Volcano and California blooms.  If you upgrade to our Grand Bouq size, you'll enjoy long stem options of approximately 25-26 inches. 

What about vases?

We are currently focused on providing amazingly fresh and affordable flowers to our customers. As we grow the business, we will explore ways to offer other products that our clients demand, so long as they fit within our ‘simple is better’ philosophy. In the mean time, please feel free to shop for vases at some great sites like Amazon.com

I love this! Is there some way for me to help spread the word? And what do I get if I do?

Yes! Please, please post our links to your social accounts, and use our ‘Refer a Friend’ links to let others know about us!

Can I call customer service?

We are currently handling all customer service requests through social media or email. Please visit our Customer Service / Contact page to see the options available.

I signed up for a subscription to save 10%. Can I cancel before the second shipment?

Yes, you can cancel. However, you will be charged what you saved originally as you technically never executed on the subscription. Net-net: it’s no problem if you need to cancel, you’ll just see a $5 charge on your bill. This is to avoid those that might try to game the system. (Of course, that would never be you!)

Do you guarantee delivery on specific dates?

You can specify a particular delivery date and we will do our best to hit that exact date. However, because we ship to the home using Fedex and do not directly control their operations, we cannot "guarantee" delivery on a specific date. However, the vast majority of deliveries will be delivered on the specific date requested or the day prior. 

Why can't I order for weekends or Mondays?

In order to maintain free shipping on all shipments, we do not currently offer weekend deliveries. Monday deliveries are not possible due to US Customs being closed on Sundays. If you have a special event that falls in this window, we suggest ordering for a Friday or Tuesday delivery.

Why isn't my Voucher code working?

Inputting a voucher code places a Store Credit in your account. To use the credit, please scroll down on the order summary page and click "Redeem" and we will apply the credit to your purchase price. If a Store Credit does not show after you input your code, please contact Customer Service. 

My order didn't arrive by a certain time that was most convenient for me. It was a day early! I want a refund, or you to give me something free!

Please note that Fedex controls your package once it has left the farm. And while we strive for amazing service, we cannot control FedEx operations. While we will hit delivery dates (or may even be a day early) almost every time, please recognize that we are shipping from thousands of miles away. We cannot guarantee a certain time of the day, or provide refunds for providing a Bouq a day early, or a few hours later than your ideal delivery time. If in the rare instance we happen to be late by a day, please contact customer service. 

My order has shipped. Can I cancel it? Change the flowers? Change the note?

While we wish we could accommodate every situation and every request, once an order ships there is little we can do. Given that our product is perishable and must travel from South America to your door, we cannot cancel or refund after the shipping date. If a recipient may not be home or similar, we can request a reroute to a different address by FedEx. We will always strive to provide the best service possible, and perhaps $40 flat from a Volcano is a miracle, but we can't be miracle workers in these situations.

I ordered a Grand Bouq but you only sent 1 Box / 1 Bouq!

Before you get bloomin' angry (haha!) please take a moment to count the # of stems. We ship a Grand Bouq (triple the stems, long stems) in a larger box to ensure they all fit and remain in good shape. So before you think we forgot some buds for your buds, please do count the stems and compare to the description on the site! 
 

If you have any other questions, please Tweet us @TheBouqs or contact us via email

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